Our dedicated executives and employees are at the core of the exceptional customer service our clients receive across our full portfolio of offerings. No matter which service(s) you choose, the entire TrachMar team is trained to speak the language of your business when it comes to developing strategic solutions that meet your needs.
Call Center Outsourcing
Our call center division provides a full range of outsourced solutions across a broad array of verticals. We also provide call center and telephony consulting for companies and organizations that need assistance with their call center but do not feel they can outsource.
Austin-based inbound & outbound 24/7 call center provides you with quality, experienced people and current technology for all your business needs.
Our call center division provides a full range of consulting and call center solutions including strategic outsourcing, customer care, lead generation, telephony, CRM, process mapping, agent training, leadership training, quality assurance, sales, and market research across a broad array of verticals, including state and government.
All operator stations are web-enabled, and our customer applications create just the right environment for your project from both the human and technology sides.
Call Center Consulting
We also provide call center and telephony consulting for companies and organizations that need assistance with their call center but do not feel they can outsource.
Whether you are looking to open a new call center or optimize your existing call center, TrachMar has the call center and telephony consulting resources you need to make good decisions. With some of the most senior call center experts in the country, TrachMar can solve your call center needs whether they be inbound, outbound, or interactive.
TrachMar offers a full range of print services to meet virtually any need and budget no matter the quantity.
Whether you need a simple black & white letter or a full color, full variable job with complex bindery, our team has the experience to craft a creative and cost-effective solution. With decades of print experience at our disposal, TrachMar will listen to your challenges and tailor unique print solutions that integrate seamlessly into your overall communication strategy.
As a client, you will be assigned a dedicated project manager who will communicate with you through every step of the process… from receipt of your material to job instructions, kitting, and distribution.
If the economics of large print jobs make sense, TrachMar has the available space to store large quantities of printed matter at very competitive rates.
We create custom technology for our clients that integrates with their business rules for ordering and maintaining product and distribution.
TrachMar provides an integrated strategy that is driven by technology with a friendly and knowledgeable customer service team to serve you. With our expertise in fulfillment, supply chain, and transportation logistics, there is no hurdle in the supply chain we cannot overcome. Whether your products are going nationally or staying local, we deliver a fulfillment solution suited to your business needs. TrachMar provides an integrated strategy that is driven by technology with a friendly and knowledgeable customer service team to serve you.
Mailing & Data Services
TrachMar is a leader in mail service management, providing a comprehensive solution to your mailing challenges.
We know that every good mail program starts with good data. Our data team will take your lists or help you acquire lists and ensure they are cleansed to minimize undeliverables and optimized to make sure your mail reaches its destination as efficiently and inexpensively as possible. We can design and build custom sorts and queries to drive variable data imaging, adding relevance to your program.
TrachMar applies a consultative approach to print and mail. We advise clients on creative ways to design, reduce package weights, or mail differently to minimize the amount spent on postage.
In addition, we are HIPAA compliant. Our facilities require secured access and everyone who comes in contact with any personal health information has gone through HIPAA training.
TrachMar is capable of managing all elements of a written communication campaign including: campaign management, copywriting, graphic design, editing, and translation services.
Our experts have decades of experience in crafting and executing written communications campaigns (including direct mail and print) at the highest levels, including integrating those efforts into a larger, cohesive communications plan.
If our client has these elements covered, TrachMar can also serve as a resource, providing high-level advice in addition to putting ink on paper or convert direct mail to html-based communication.
We are one source for all your creative needs:
- Strategic and creative concept development
- Graphic design
- Offset and digital print production and paper specification expertise
- High quality translations
- Web design
- Email campaigns
- Online newletters
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How can we help?
Whether you need more information or would like a quick quote, we’d love to connect with you! Just submit the form below, or if you’d rather chat, call us at 866.211.1596.